Shipping Policy

Shipping Rates and Estimates

     All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. 

     We offer local and international shipping. Shipping charges for your order will be calculated and displayed at checkout. The cost of each shipment will be automatically calculated at the time of confirming the purchase so that it is always approved by the customer before confirming the payment and will depend mainly on the destination and the size or weight of the package. Estimated delivery times:

 

Country Delivery Time
Spain 1-5 Working Days
European Community and UK 4-7 Working Days
Outside European Community 5-10 Working Days

 

In some areas our free shipping policy will be applied:

 

Area

Country

Free Shipping on orders above

Spain (Except Canary Islands, Baleares, Ceuta and Melilla)

Spain

100 €

Europe I Portugal, France, Italy, Germany

120 €

Europe II Austria, Denmark, Finland, Sweden, UK, Other EU

150 €

 

     Deliveries are made from 9:00 AM to 4:00 PM on business days (excluding weekends and holidays). Orders placed outside these hours will be prepared on the next business day. We will contact you via email with the email address you provided at checkout to notify you when your order has shipped.

IMPORTANT NOTICE ABOUT INTERNATIONAL SHIPPING OUTSIDE EUROPEAN UNION

     Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. TRE is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

     When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

 

Refunds and Exchanges – Shipping Cost

     For more information about shipping costs and process regarding return and exchanges products, please visit our Return Policy document on tre.land/Return-Policy

 

Contact

     Can you not find the answer to your question? Don’t worry, we will be pleasure to help you at hello@tre.land